FAQ
What people ask us most.
Clear answers about plans, prices, domains, email, payments and support. If you can’t find yours, write to us and a real person replies.
Plans and pricing
¿El plan gratis es gratis de verdad?
Yes. It costs €0 and doesn’t expire. It has limits (500 MB, 1 site, no custom domain) designed for testing and learning, not for a production business.
¿El precio sube al renovar?
No. You pay the same price on every renewal of the same term, with no surprises.
¿Hay permanencia?
Not on the monthly plan: you can cancel whenever you like. The yearly, 2-year and 3-year terms are paid upfront and cost less per month.
¿Qué pasa si mi web crece y me quedo corto?
You upgrade from your client area. Your site stays on the same server and only the limits change, with no migrations.
¿Cómo puedo pagar?
By credit or debit card, processed by Stripe, or with PayPal. Card payments use strong authentication (3-D Secure) and you receive the receipt by email.
Domains and email
¿Puedo usar mi propio dominio en el plan gratis?
No. The free plan uses a subdomain like yourname.arhosting.eu. To connect your own domain you need Start or higher.
¿Puedo traer mi dominio de otro proveedor?
Yes. You transfer it with its authorisation code, or leave it where it is and point it to your hosting by changing its DNS.
¿Incluye correo con mi dominio?
Yes. The free plan includes 1 email account, Start includes 10 accounts with SMTP and Business unlimited email with 15 GB. If you need more, we also have Professional email as a separate service.
WordPress and applications
¿Qué aplicaciones puedo instalar en un clic?
From the panel: WordPress, WooCommerce, PrestaShop, Joomla, Drupal, Moodle, OpenCart, Mautic and Matomo, always in their latest version.
¿Qué diferencia hay entre Hosting y WordPress gestionado?
Los recursos son los mismos. El gestionado añade caché de página y Redis desde el primer día, actualizaciones automáticas del núcleo de WordPress y staging en Pro y Business.
¿Cuándo necesito un VPS en lugar de hosting?
For sites and shops, hosting is enough. A VPS suits you if you need root access, to install your own software or guaranteed resources, for example with Docker, Node.js or n8n.
¿Hacéis copias de seguridad?
En WordPress son automáticas: cada 5 días en Start y cada día en Pro y Business, y las restauras tú por sitio desde tu área. En el plan gratis las copias las exportas tú desde el panel.
Support and migration
I already have a site with another host. Can you help me bring it over?
Yes. Open a ticket from your client area with the access details and we’ll help you with the migration.
¿Cuánto tardáis en responder?
It depends on the plan: 48 h on Free, 24 h on Start, 12 h on Pro and 4 h on Business. A real person answers you, in Spanish.
¿No encuentras tu respuesta?
Write to us and we’ll reply by email.