Support
A real person helps you.
By ticket, in your language and with clear response times depending on your plan. These are the first-response times and the best ways to ask for help.
How long we take to reply.
First-response time, depending on the plan you have.
Free
48 h
No SLA
Start and WP Start
24 h
By ticket
Pro and WP Pro
12 h
By ticket
Business and WP Business
4 h
With priority
Choose how to ask for help.
Ticket from your client area
If you’re already a customer, it’s the fastest route: it arrives with your service identified.
Go to the client areaContact form
For questions before buying or if you don’t have an account yet. We reply by email.
Write to the teamService status
Before writing, check whether the problem is general.
View statusHere’s how we help you faster.
Cuanto más claro sea tu mensaje, antes lo resolvemos. Incluye estos datos desde el primer ticket y nos ahorrarás idas y venidas.
- The domain or service affected.
- What you expected to happen and what actually happens.
- The full error message or a screenshot.
- Since when it happens and whether you changed anything before.
¿Puede que ya esté respondido?
The FAQ covers questions about plans, domains, email, payments and support.